The 2020 Field Service Pulse Check Report

7 min read

Change happens, this we all know. And when the pandemic hit, the Field Service industry felt the repercussions. Grocery store rushes meant more frequent refrigerator repair trips. Restaurants shutting down meant fewer trips to fix a fryer or stove. The pandemic is just one example of societal upheaval the Field Service industry may encounter. And, any time an event impacts the way society at large uses any equipment, our industry must adapt.

The Appify 2020 Field Service Pulse Check Report illuminates possible strategies and solutions for your organization as we all navigate through these unprecedented times.

Key Takeaways

1. Almost one in five field technicians reports dealing with accessible but inaccurate or inaccessible data.

2. Forty-two percent of field technicians spend more than an hour on administrative tasks suggests a need for efficiency within the Field Service industry.

3. Bridging the gap between business processes and technology can improve the collaboration between field technicians and their managers as well as enable all to service customers more effectively and efficiently.


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