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Pulse for Channel Service

Whether your partner service agents operate in a back-office or out in the field, Pulse delivers the same highly productive and efficient user experience for desktop and mobile users. You can even brand Pulse with your logo, colors and fonts.

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A channel service experience that is intelligent, integrated and intuitive

From tracking assets to managing support cases and service orders, Pulse for Service enables your channels to deliver a fulfilling experience to your customers!


Share Installed Asset data with relevant partners, allowing them to manage asset lifecycle and configurations. Ensure full visibility to the service history of assets.


Publish and share knowledge articles with partners. Assign support tickets to partners, record all partner activity related to the support ticket. Track progress on tickets in real time.

Work Orders

Create work orders, assign work orders to partners, record partner activity through work order resolution, manage parts orders & returns, track progress of work orders to closure.

Connect to your Support and Field Service Systems

channel service

Pulse seamlessly connects to any of your Field Service Automation systems via APIs. You decide the scope of what data stays in Pulse.

No need to run expensive integration projects migrating data back & forth between your Field Service systems and channels. Pulse lets you easily switch any data from storing locally or in your Field Service system or vice versa.

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Customer service processes can be highly nuanced. And we love it!

Customer service processes can be highly nuanced due to the number of variables involved. Now add to the mix that your channel service partners are not the same either and place varying demands on your service systems.


Extend the out-of-the-box Sales object model of Pulse to add fields specific to your business. Pulse supports a wide range of field types to choose from.


From goal setting to lead capture to sales process to quote templates, configure Pulse to meet your exact needs for your channel partner program.


Rollout different variations of a process to different groups of partners. Enforce unique data and process rules as it applies to the partner. There is no one-size-fits-all in Pulse.