As we start our recovery from the pandemic, a major force is about to sweep the Field Service industry. No, it is not remote resolutions, predictive intelligence or outcome-based models. While all of these have their legitimate roles in shaping a highly dynamic industry, I anticipate a major shift from the traditional workforce models to … Continued
It was a Thursday morning. I was staring at my coffee cup, trying to resolve an existential question of whether to use Starbucks or Peets. A clear sign that yet another uneventful day was about to unfold at work. The Notification That’s when I noticed a persistent message on my phone. It was a warning … Continued
Digital Transformation and No-code will ease the pain You’ve probably heard the term ‘digital transformation’ before, but, just in case, here is a simple definition: Digital transformation (DT) is the process of using digital technologies to create new, or modify existing, business processes, culture, and customer experiences to meet changing business and market requirements. This … Continued
When I was (t)asked to write this, I gave myself a few goals: Overcome my irrational dislike of blogging (or blahgging as I like to call it) Complete the entire exercise in one sitting so it is not calculated but heartfelt and authentic Avoid referring to a thesaurus as much as possible Here we go … Continued
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